January 2016 : Wyndham Worldwide Corporation:Making Smart Use...
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Wyndham Worldwide Corporation:Making Smart Use of Data, Cloud, and Mobility

January 2016

Customer-centric technologies are driving in personalized customer experience to anchor brand loyalty. The growing array of devices, customized solutions and the accompanying infrastructure integrate on this transformative journey.

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Table of Contents

6

Unlocking the Connected Guest Experience

Antonio DiMilia, Industry Director, Cisco Hospitality and Travel

10

Use of CRM System to Leverage Efficiency

John Wimmer, CIO, Xanterra

11

QSR - Technology changes the relationship with the customer

Kevin Vasconi, EVP & CIO, Domino’s Pizza LLC

16

How Cloud Technology has Leveled the Playing Field for Hoteliers

David Chestler, EVP Global Enterprise Sales & Business Development, SiteMinder

19

Demystifying the Black Box Perception of Technology

Christopher Carroll, VP-IT, Cheddar’s Casual Cafe

20

Making Smart Use Of Data, Cloud, And Mobility

Walter Yosafat, SVP & Global CIO, Wyndham Worldwide Corporation

22